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Troubleshooting
If you think there is a problem with the camera, rst check the
following. If the items below do not solve your problem, contact a
Canon Customer Support Help Desk.
Power
Nothing happens when the power button is pressed.
● Conrm that the battery pack is charged (
=
26).
● Conrm that the battery pack is inserted facing the correct way (
=
28).
● Conrm that the memory card/battery cover is fully closed (
=
28).
● Dirty battery terminals reduce battery performance. Try cleaning the
terminals with a cotton swab and reinserting the battery pack a few times.
The battery pack runs out of power quickly.
● Battery performance decreases at low temperatures. Try warming the
battery pack a little by putting it in your pocket, for example, ensuring
that the terminals do not touch any metal objects.
● Dirty battery terminals reduce battery performance. Try cleaning the
terminals with a cotton swab and reinserting the battery pack a few times.
● If these measures do not help and the battery pack still runs out of power
soon after charging, it has reached the end of its life. Purchase a new
battery pack.
The lens is not retracted.
● Do not open the memory card/battery cover while the camera is on.
Close the cover, turn the camera on, and then turn it off again (
=
28).
The battery pack is swollen.
● Battery swelling is normal and does not pose any safety concerns.
However, if battery swelling prevents the battery pack from tting in the
camera, contact a Canon Customer Support Help Desk.
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