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(iii) Do-it-yourself (DIY) parts service. DIY parts service allows
you to service your own Apple Product. If DIY parts service
is available in the circumstances, the following process
will apply.
(a) Service where Apple requires return of the replaced
product or part. Apple may require a credit card authorization
as security for the retail price of the replacement product
or part and applicable shipping costs. If you are unable to
provide credit card authorization, DIY parts service may
not be available to you and Apple will oer alternative
arrangements for service. Apple will ship a replacement
product or part to you with installation instructions, if
applicable, and any requirements for the return of the
replaced product or part. If you follow the instructions, Apple
will cancel the credit card authorization, so you will not be
charged for the product or part and shipping to and from
your location. If you fail to return the replaced product or
part as instructed or return a replaced product or part that
is ineligible for service, Apple will charge your credit card for
the authorized amount.
(b) Service where Apple does not require return of the
replaced product or part. Apple will ship you free of charge
a replacement product or part accompanied by instructions
on installation, if applicable, and any requirements for the
disposal of the replaced product or part.
(c) Apple is not responsible for any labor costs you incur
relating to DIY parts service. Should you require further
assistance, contact Apple at the telephone number listed
below.
Apple reserves the right to change the method by which
Apple may provide warranty service to you, and your Apple
Product’s eligibility to receive a particular method of service.
Service will be limited to the options available in the country
where service is requested. Service options, parts availability
and response times may vary according to country. You
may be responsible for shipping and handling charges if
the Apple Product cannot be serviced in the country it is
in. If you seek service in a country that is not the country
of purchase, you will comply with all applicable import and
export laws and regulations and be responsible for all custom
duties, V.A.T. and other associated taxes and charges. For
international service, Apple may repair or replace products
and parts with comparable products and parts that comply
with local standards.
LIMITATION OF LIABILITY EXCEPT AS PROVIDED IN THIS
WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED
BY LAW, APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM ANY BREACH OF WARRANTY OR CONDITION, OR
UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT
LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF
ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF
PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY;
LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION
WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS
BREACHED? If during the Warranty Period you submit a
valid claim to Apple or an AASP, Apple will, at its option, (i)
repair the Apple Product using new or previously used parts
that are equivalent to new in performance and reliability,
(ii) replace the Apple Product with a product that is at least
functionally equivalent to the Apple Product and is formed
from new and/or previously used parts that are equivalent
to new in performance and reliability, or (iii) exchange the
Apple Product for a refund of your purchase price.
Apple may request that you replace certain user-installable
parts or products. A replacement part or product, including
a user-installable part that has been installed in accordance
with instructions provided by Apple, assumes the remaining
warranty of the Apple Product or ninety (90) days from the
date of replacement or repair, whichever provides longer
coverage for you. When a product or part is replaced or
a refund provided, any replacement item becomes your
property and the replaced or refunded item becomes
Apple’s property.
HOW TO OBTAIN WARRANTY SERVICE? Please access and
review the online help resources described below before
seeking warranty service. If the Apple Product is still not
functioning properly after making use of these resources,
please contact an Apple representative or, if applicable,
an Apple owned retail store (“Apple Retail”) or AASP, using
the information provided below. An Apple representative
or AASP will help determine whether your Apple Product
requires service and, if it does, will inform you how Apple
will provide it. When contacting Apple via telephone, other
charges may apply depending on your location.
Online information with details on obtaining warranty service
is provided below.
WARRANTY SERVICE OPTIONS Apple will provide warranty
service through one or more of the following options:
(i) Carry-in service. You may return your Apple Product to
an Apple Retail or AASP location oering carry-in service.
Service will be performed at the location, or Apple Retail or
an AASP may send your Apple Product to an Apple Repair
Service (“ARS”) location to be serviced. Once you are notied
that service is complete, you will promptly retrieve the
Apple Product from the Apple Retail or AASP location, or
the Apple Product will be sent directly to your location from
the ARS location.
(ii) Mail-in service. If Apple determines that your Apple
Product is eligible for mail-in service, Apple will send you
prepaid waybills and if applicable, packaging material, so
that you may ship your Apple Product to an ARS or AASP
location in accordance with Apple’s instructions. Once service
is complete, the ARS or AASP location will return the Apple
Product to you. Apple will pay for shipping to and from your
location if all instructions are followed.
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