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Troubleshooting
196
9
Error Message Cause Action
All Blank Page
Skipped
All scanned pages were skipped as
blank pages.
Press and then do one of the following:
Place your document, face down, top edge first
in the document feeder.
Set Blank Page Skip to Off. See one of the
following:
• Change Scan Settings (ControlCenter4)
(Windows
®
) on page 66
• Change Scan Settings (ControlCenter2)
(Macintosh) on page 86
• Change Scan to PC Settings (Windows
®
)
on page 151
• Change Scan to PC Settings (Macintosh)
on page 157
Replace Pad The Separation Pad has been used over
10,000 times.
Replace the Separation Pad with a new one.
Scanning errors may occur if you do not replace
the part. See Replace the Separation Pad
on page 184.
Replace Roller The Pick-up Roller has been used over
50,000 times.
Replace the Pick-up Roller with a new one.
Scanning errors may occur if you do not replace
the part. See Replace the Pick-up Roller
on page 187.
Replace Parts The Separation Pad has been used over
10,000 times and the Pick-up Roller has
been used over 50,000 times.
Replace the Separation Pad and the Pick-up
Roller with new ones. Scanning errors may occur
if you do not replace the parts. See Replace the
Separation Pad on page 184 and Replace the
Pick-up Roller on page 187.
Out of Memory The machine's memory is full and the
machine cannot scan the entire
document.
Press and do one of the following:
Decrease the scanner resolution.
Reduce the number of the documents.
Unable to Scan XX
(XX is an error code.)
A machine error is occurring. Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and then on, make a note of the
error message and report it to your dealer or to
Brother Customer Service.
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