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  • Reliability

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Sr. Manager, QA Technologies
Indra Yee
QA Applications Programmers
Brad Saavedra
Ari Epstein
QA Tester
Paul Taniguchi
QA DATABASE
ADMINISTRATION GROUP
Senior Lead Database
Administrator
Jeremy Richards
Lead Database Administrator
Kelly Hufne
QA-MIS
QA-MIS Senior Technician
Teddy Hwang
QA-MIS Technicians
Gary Washington
Elliott Ehlig
Danny Feng
QA MASTERING LAB
QA Mastering Lab Technicians
Kai Hsu
CUSTOMER CARE
Senior Director, Customer Care
Tim Rondeau
Senior Manager, Service
Design and Supportability
Paul Boustany
Senior Manager, Web Strategy
& Support Solutions
Melanie Marcell
Senior Manager, Service
Delivery and Advocacy
Noel Feliciano
Senior Manager, Service
Delivery International
Christiane Brand
Senior Manager, Player
Engagement
Khalid Asher
Manager, Global Training and
Quality
Rozanne Gallegos
Trainer, Global Player Support
Pedro Pulido
Customer Experience Program
Managers
Samantha Wood
Chuck McNamee
Kevin Crawford
Supportability Analyst
Kirk McNesby
Supervisor, Player Advocacy
Russell Johnson
Player Advocacy Group
Dov Carson
Guillermo Hernandez
Jack Balduf
Louis Blackwell
Ruth Berenji
Supervisor, Social and
Community
Miguel Vega
Social and Community Team
Salvador Magana
Maximiliano Murillo
Tang Roger
Vendor Relationship
Administrators
Jeff Walsh
Sjoerd van den Berg
Administrator, Warranty &
Logistics
Mike Dangereld
Administrator, Systems
Sam Akiki
Project Manager
Philip Chung
Content Coordinator
T’Challa Jackson
Associate Supportability
Engineer
Jonathan Albaugh
Associate Systems Analyst
Quang Tran
QA SPECIAL THANKS
Abby Alvarado
Maria Gonzalez
Rachel Levine
Rachel Overton
Marc Williams
Shara Jones
Louise Grace
Rose Clarke,
Jonathan Piché
Jérôme Bélisle
ORCHESTRA AND MUSICAL
SCORE
Abbey Road
Recorded by: Joel Iwataki
Score Supervisor/Supervising
Copyist: Ross deRoche
Session Supervisor/Budget
Supervisor: Audrey deRoche
Booth Supervisor: Neal Desby
Score Recordist: Gordon
Davidson
Assistant Score Recordist : Seb
Truman
Assistant Score Recordist :
Jamie Ashton
Orchestra Contractor: Isobel
Grifths
Assistant Orchestra Contractor:
Charlotte Matthews
Librarian: Jill Streater
Orchestra Accountant: Mandy
Hadler
Trevor Morris Studios
Mixed by: Joel Iwataki
Mix Recordist: Phil McGowan
Raul Menendez Theme (“Niño
Precioso”) arr. by: Jack Wall &
Neal Desby
Black Ops 2 Theme* composed
and produced by: Trent Reznor
*Orchestral arrangement by:
Timothy Williams & Jonathan
deRoche
*Conducted by: Jack Wall
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